This CPD Certified Online Telemarketing Training Course will show you How to Get Face to Face Appointments with Key Decision Makers in just 2 Days!
Watch Your Sales, Client List and Call Conversion Ratios Sky Rocket
Do you consistently struggle to get past gatekeepers and can’t make appointments with new prospects who are key decision makers (or avoid calling altogether!)?
Do you want to be on the road and closing sales rather than spending too much time on the phone with poor call conversion rates?
Would you like to have an ongoing pipeline of enquiries and opportunities to make future sales easier, faster and bigger?
If you’ve said yes to any of those questions you are not alone!
Read on for the solution and find out how to skyrocket your results!
This CPD certified telemarketing training course is for you if you want to:
- Learn how to write, plan, structure and implement a successful and profitable telemarketing campaign
- Discover how to clarify your target market, call outcomes and goals
- Know how to get past more gatekeepers so you can convert more decision makers
- Learn how to structure a script and a phone call to both gatekeepers and decision makers
- Know how to handle and overcome all objections
- Conquer and overcome your fear of the telephone once and for all
- Know how to gain and increase your confidence on the phone
- Know when and how to keep in touch effectively
- Successfully implement both your ‘Prospect to Client’ campaign and ‘Client for Life’ programme
As a Business Consultant in the Professional Coaching and Training industry I arrange meetings every day and after successful completion of this Telemarketing course it’s now very easy for me to get past the gatekeeper and connect with decision makers.
I highly recommend this course and trust me it will add value to your existing sales skills. “Learning Never Stops” Last but not the least, the level of professional support which I get from Charlotte Greenman is extraordinary
See the tabs below for descriptions of each step of this online telemarketing training course:
- Step 1 - Planning Your Telemarketing Campaign
- Step 2 - Scripts, Objections and Appointments
- Step 3 - Overcoming Fear
- Step 4 - Client for Life Programme
Step 1 – Planning Your Perfect Telemarketing Campaign
- Learn how to write, plan, structure and implement a successful and profitable telemarketing campaign – creating a sound strategy is vital for your campaigns
- Find out whether you need to use a telemarketing or telesales approach to get the most from your prospects and telemarketing activities – getting it wrong drastically reduces your results!
- Discover how to clarify your call outcomes and goals to focus and pinpoint your call objectives and messages to prospects and existing clients – knowing what to say to your different contact groups is essential
- Learn where and how to safely obtain data and make the best use of your own database of contacts – it’s not always about obtaining more contacts, you can use your goldmine of existing and old contacts
- Get examples and structures of how to follow up effectively – not everyone is ready to buy immediately so learn how to make the most of every opportunity
Step 2 – How to Write Winning Scripts, Handle Objections & Successfully Book Appointments
- Know how to get past more gatekeepers so you speak to more decision makers – get a step by step process to writing your winning script
- Learn how to structure a script and a phone call to both the gatekeeper and the decision maker – make sure you know how to successfully approach and talk to them
- Know how to handle and overcome all objections – effectively handle and overcome all objections and resistance from both gatekeepers and decision makers
- Write your winning script to achieve your desired outcome – easily book appointments, cleanse data and control the conversation
- Close the call effectively to continue the communication – don’t just end the call and move on, learn how to effectively close the call, confirm the next steps and get the most from the communication
Step 3 – How to Overcome Your Telemarketing Fear Factor
- Conquer your fear of the telephone – discover where the fear has stemmed from and learn how to overcome it
- Know how to gain and increase your confidence on the phone – step by step actions to increase your confidence to reduce and eliminate your fear and improve your results
- Understand how to control your emotions from rejections – use specific techniques to overcome and control your emotions from rejections
- Understand how to motivate yourself and others – why should your prospects and clients get excited about your products and services if you can’t?
- Know how to stay motivated – learn how to stay motivated and use it to your advance
Step 4 – How to Create a Client for Life Programme
- Learn exactly why you need to keep in touch – find out exactly why you need to keep in touch the first place and essential step to creating Clients for Life
- Know when the best time is to keep in touch – have a proven, planned and timely approach to effectively keep in touch
- Write your tailored ‘Prospect to Client’ campaign – use this specific step by step process to write and create your tailored ‘Prospect to Client’ campaign
- Create your tailored ‘Client for Life’ programme – use this specific step by step process to write and create your tailored ‘Client for Life’ programme
- Successfully implement both your ‘Prospect to Client’ campaign and ‘Client for Life’ programme – start benefiting and watch your prospects turn into Clients for Life
Who is this telemarketing training course for?
This course has been created for anyone who uses the telephone for the following activities and it is an essential course for these job roles:
- Lead generation
- Appointment making
- Cold calling
- Client acquisition
- Keeping in touch
- Nurturing prospects and clients
- Business Owner
- Business Development Manager
- Account Manager
- Sales Person
- Lead Generator
- or you have a similar role
How is this Telemarketing Training Course delivered?
This telemarketing training course is delivered online through 4 easy-to-follow steps, each containing clear, concise and information packed videos. Please click here if you’d like it delivered online via Zoom.
Online learning is a flexible and affordable way to learn new skills and enables you to learn and study at your own pace.
Each step has a series of bite size videos and comes with an accompanying workbook which includes completed ‘Done For You’ examples, blank templates (so you can literally fill in the gaps), an overview of the narration for each video and a checklist at the end of each module to keep you on track and organised so that you don’t miss out any steps or actions.
At the end of the training you will have a complete telemarketing plan that you can use for your current and future campaigns together with a CPD certified certificate.
You will also have the benefit of my 1-2-1 personal help and advice throughout the training course via email.
Here’s everything you’re going to get:
- Immediate access to the ‘Set Your Cold Calling on Fire!’ online certified telemarketing training course (one year unlimited, on demand, 24/7 access)
- Unlimited email support with Charlotte Greenman for one year
- Completed and ‘Done For You’ templates, plans, scripts and responses to objections
- Facebook group support from other members and Charlotte Greenman with lifetime access
*100% No Risk, No Hassle Money Back Guarantee
“I’m so confident you’ll benefit from the content and value of this course that I’m giving you my personal no-risk 100% money back guarantee. If you are not completely satisfied after fully completing and implementing Module 1 (Step 1) and it’s within 14 calendar days, simply let me know and I’ll give you 100% of your money back!”* Charlotte Greenman, Managing Director, Accredited Marketing
Click Here to view our Frequently Asked Questions (FAQ's)
What previous experience do I need?
We cover the basics to ensure you are starting out on the right foot with this new method and approach to telemarketing and cold calling, so you can be a complete beginner or have previous experience. Remember that this course is going to teach you the new (and right) way to generate clients so everyone will essentially be a beginner on this course.
Most of my delegates and coaching clients have varying levels of telemarketing and sales experience but it’s a bit like driving, you pick up bad habits as you go along, you get stuck in a rut and do things the same but expect better results or you want to improve but don’t know how. It’s exactly the same for telemarketing, there is always room for improvement, new ways of doing things and I can show you ways of getting better results – basically – How to Make More Appointments with Fewer Calls and Without Sounding Salesy!
You can start from scratch or you can easily combine your existing experience and knowledge with this course and still greatly benefit.
“Very good update / refresher session for me personally who has carried out similar courses in years gone by and show a good change of different style formats for email layout and call construction” EMR Buyer – European Metal Recycling Group
Why is this course different from other telemarketing and cold calling training courses?
The ultimate goal for any business is to create loyal clients for life that provide repeat business and willingly give referrals; so why not use this as the goal of every call?
We all know and believe in the mantra that people do business with people they know, like and trust. That mantra should start from the very first phone conversation, not when you turn up for the first appointment.
Existing sales and telemarketing training courses do not focus on getting clients for life. They are more about getting you in front of the decision-maker or buyer no matter what. It’s no longer acceptable, profitable or ethical to just make appointments or to use techniques and tactics just so that you get any sale for the sake of money and hitting targets.
You need to create a genuine relationship, help the prospect solve their problems, help them buy from you and build a trust so that they become a loyal client for life
This step by step training course will show you exactly how to do all of this.
Is it worth the investment?
This is a very subjective question but as far as myself and all of my delegates so far are concerned, the answer is yes. I have put over 27+ years of expertise and hindsight into this training course.
I’ve not held back at any point so I don’t keep any trade secrets to myself. I use and share with you the formulas, scripts, plans and everything else that I have created and used to get great results over the years for both myself and my clients.
I still have clients that I cold call for. I have not had any unhappy or disappointed delegates to date. No refunds or bad feedback has been received. The responses and testimonials that I get are all positive. Any suggestions for improvement are swiftly implemented but it’s all constructive and never negative. That may seem too good to be true, but it’s the truth!
It’s also another reason why I offer the 100% no-risk, no-hassle, money-back guarantee. If you are not completely satisfied after fully completing and implementing Module 1 and it’s within 14 calendar days, simply let me know and I’ll give you 100% of your money back! – Please see our standard Terms and Conditions for more details
What do I actually get for my investment?
Here’s a list of everything that you’ll get and have access to:
– One year’s unlimited, 24/7 and on-demand access to the telemarketing and cold calling online training course ‘Set Your Cold Calling on Fire!”
– Unlimited personal email support with Charlotte Greenman for one year
– Completed and ‘Done for You’ templates, plans scripts and responses to common objections
– Facebook group support with lifetime access
How long does it take to complete and how do I fit it around my busy work schedule?
The online training course can take from as little as 1 full on day to complete.
The course is available 24/7 with on-demand access so you can study at any time of the day and from anywhere.
You have one year’s access to all of the content so you can take up to a year to complete it if required.
You can also revisit any of the information, workbooks, videos and exercises at any time.
Use them as refresher courses or to start new campaigns.
How is it delivered?
This telemarketing training course is delivered online through four easy-to-follow modules, each containing clear, concise and information-packed videos.
You can access it on desktop computers, smartphones and tablets.
Each step has a series of bite-size videos and comes with an accompanying workbook which includes completed ‘Done For You’ examples, blank templates (so you can literally fill in the gaps), an overview of the narration for each video and a checklist at the end of each module to keep you on track and organised so that you don’t miss out any steps or actions.
At the end of the training you will have a complete telemarketing plan that you can use for your current and future campaigns.
What experience and knowledge is this course based on?
My name is Charlotte Greenman and I show business owners and sales professionals how to convert more telephone conversations into qualified appointments, sales and loyal clients.
My passion and interest is telemarketing, or cold calling: talking to people over the phone to generate leads and appointments.
I’ve been telemarketing for over 27+ years and making thousands of appointments for my clients in many industry sectors including coaching, marketing, stationery, IT products and support, finance, HR, printing, signage, manufacturing and many more.
I set up Accredited Marketing in 2007 after being made redundant from my telemarketing job. But it didn’t take long before my clients were telling me that the appointments I was making weren’t converting that well or that the prospect hadn’t even turned up! This was a complete shock to me. None of the sales guys in my old job had mentioned anything to me so I was assuming what I was saying and doing was working really well!
I saw the problem almost immediately. I had been using typical traditional cold calling scripts – the scripts that I’d been taught. They were all focused on getting the appointment and they were very good at doing that. And getting the appointment was all that was required too.
I can remember the sales guys (and some of my clients) saying to me: “Do what you have to do to get me in there and I’ll be able to sell to them. Just get me in the door”. And I know this is still the logic most salespeople use and teach today. But here’s the thing. Those scripts might be great at getting the appointment. But they aren’t any good at getting what is really needed: a qualified appointment with genuine buy-in from the prospect.
My solution was a breath of fresh air. You see, the ultimate goal for any business is to create loyal clients for life that provide repeat business and willingly give referrals, so why not use this as the goal of every call?
With this realisation in mind, I completely transformed my scripts, approach and methods so that creating a client for life was the ultimate goal for every call. I started using this new formula and the conversion rates for the appointments I made for my clients skyrocketed – literally!
They immediately saw their customer acquisition costs plummet, their repeat business and referral figures take off and their profits dramatically rise.
And I show you exactly how to do this in this training course: how to generate clients for life using the telephone. You can read my full profile, story and experience on my website.
Will it work for my industry and company?
This online training course will work for any industry and for any size of business.
Whether you are a one man/woman band, a multi-national or global company, the principles, questions, formulas, exercises and examples will all be relevant.
The way the course has been designed allows you to adapt the choices and decisions in relation to the resources and skills available to you. You only need to choose from the suggested options those you can carry out. The common thread throughout the course is the IT industry.
All examples have been kept to the IT Industry so that you can see the correlation and association between examples, letters, emails, scripts etc. Everything is easier to piece together by keeping the industry the same throughout.
This doesn’t mean that it won’t work for any other industry, it just means you can see the logical steps and patterns you need to make and adapt it to your industry. This training course has been completed by many people in many different industries including coaching, IT, consultancy, HR, online directories, print, finance, telecoms, event planning, video, advertising, sales, marketing and many more.
What guarantee do I get?
You are entitled to a 100% No Risk, No-Hassle Money Back Guarantee.
I’m so confident you’ll benefit from the content and value of this course that I’m giving you my personal no-risk 100% money-back guarantee.
If you are not completely satisfied after fully completing and implementing Module 1 and it’s within 14 calendar days, simply let me know and I’ll give you 100% of your money back!* *Please see our standard Terms and Conditions for more details
Do I need to be employed or can I take this course as an individual?
No, you do not need to be employed or take this course through your work.
If you want to study this course as an individual that is perfectly fine and I’m happy to help you. You can use the same cart and checkout. Click Here to Start Now for only £125!
What support do I get?
All support is given personally by Charlotte Greenman via email.
You will have unlimited email support (within reason) during the training course from Charlotte.
How can I pay?
Payment can be made via the secure link on our website.
You can use PayPal, Visa, Mastercard through our secure payment site. We use PayPal which accepts most credit and debit cards.
Alternatively, you can pay via BACS, cheque or invoice but payment must be cleared before access will be given. Please contact me for details if you wish to use these other methods of payment: email@example.com/
I need to get this signed off by my manager and boss, can you help?
Yes, I can certainly help.
It’s not always easy justifying spend within businesses so if you need some support and help, feel free to email me with your ideas and details and I’d be more than happy to talk with your manager or boss if necessary.
Who else has this worked for?
Here’s some feedback from one of our international clients – Fahim Mufti from Impetus, Dubai, UAE:
“In my previous role as a Sales Consultant in a company, it was difficult to sell via telephone due to lack of telesales skills. I found Accredited Marketing online and purchased their Telemarketing Online Training course which helped me a lot to professionally arrange meetings with clients.
As a Business Consultant in the Professional Coaching and Training industry, I arrange meetings every day and after successful completion of this Telemarketing course, it’s now very easy for me to get past the gatekeeper and connect with decision-makers.
I highly recommend this course and trust me it will add value to your existing sales skills. “Learning Never Stops”
Last but not the least, the level of professional support which I get from Charlotte Greenman is extraordinary”
It is successfully being used by national and international clients including:
- European Metal Recycling Group
- Denco (Bijur Delimon)
- IDHammer Systems
- Broadnet Solutions
- Module IT
What qualifications will I get after completion?
The course is CPD (Continuing Professional Development) certified and approved which demonstrates that an external assessment has been carried out and guarantees that this course has a structured approach to learning.
It is also approved by Barclays Bank.
You will have a CPD approved certificate available to download at the end of the course.
What desired outcomes and results can I expect?
If you are frustrated with the telemarketing and appointment making results you are getting or you haven’t got a clue where to start, this course is for you.
Whether it’s cold calling, lead generation, appointment making, telesales or telemarketing, you are putting in a lot of effort, time and money without getting the results and sales you want, need or deserve!
What you really want (and need) from your telemarketing activities is more control, improved predictability, effective productivity, higher-value sales and larger profits.
The great news is that this training course will give you all of these outcomes, results and more. And as an additional positive outcome, you will reduce the cost and time needed to get your desired telemarketing results whilst also reducing any stress and anxiety you may have related to cold calling and telemarketing.
By the end of this course, you will be able to consistently get past gatekeepers and convert more decision-makers into your ideal clients for life.
About Charlotte Greenman:
My name is Charlotte Greenman and I specialise in helping businesses increase their sales, leads and client base. I show business owners and sales professionals how to convert more telephone conversations into qualified appointments and loyal clients with fewer calls.
Together with my Business Management Honours Degree, over 27+ years of experience (and hindsight!) and with an un-rivaled passion for telemarketing, I am excited to share with you my Proven 4 Step, easy-to-follow Certified Online Telemarketing Training Course.
It is CPD (Continuing Professional Development) certified and approved so you can be sure it has been externally assessed and has a structured approach to leaning which means you also gain CPD points towards your qualifications.
I am proud to say the course is also approved by Barclays Bank!
CPD* Certified Trainer, Speaker and Presenter
*Continuing Professional Development